Do you know that ThePoplook does entertain return policy by the customers?
I didn't notice about this until the 3rd or 4th parcel received from them. They would usually slip 2 sheets of paper; one is the invoice and another is return form. Yeah, when I received the parcel and satisfied with the contents, I could care less about checking other documents, kan? Besides, full payment was already made prior to the shipment.
The return form would be required and filled up if you wish to return those items with the conditions; they are unworn, unaltered, with all tags are intact. You need to jot down why do you want to return the items and if I'm not mistaken, you have to choose one or any combination from 5 reasons. These are all available in the return form, don't have to crack your head thinking about the reason. More information here.
I bought a top and a jumpsuit that turned out to be too "sexy" for me (me was too ambitious when placing the order) and I posted back to them, with the filled up form. To be safe, I chose to use express carrier and paid RM8 for the service. Despite of the less time taken, they provide tracking system and they will ensure your items delivered safely.
3 days later, ThePoplook confirmed on receiving my returned items and informed that they will process the return voucher the next working days. And true, my voucher was sent (via email) to me, a day after the processing day!
Now I have RM100+ of voucher to be used, plus another RM10+ value of voucher (yet to be redeemed) awarded by ThePoplook to me, being a loyal customer *grinning from ear to ear*.
It's A Fact! : In the United States, various abuses using the return process cost retailers more than $9 billion annually.
6 comments:
I baru nak suruh u kerat jari you (jangan buat-buat lupa). Nasib baik ni adalah voucher. =D ngeeeeeeeeee.
if i read this post earlier,
i pon could care less to ask if you are getting better...haha
you don't even need to have a reason to return an item here.. kadang orang beli baju lawa2 utk gi majlis, tak cabut tag pun. esoknya return.
ade org tu penah pegi picnic lupa bawak bola volley, so pegi beli kejap, abis main return tanpa segan silu. no question asked. sape tu tak boleh bgtau la kann
All commects here have been removed, after major 'shut down' by blogger recently.
Sedih.
1) From mommaholicSURI :
I baru nak suruh u kerat jari you (jangan buat-buat lupa). Nasib baik ni adalah voucher. =D ngeeeeeeeeee.
2) From wande-ful :
if i read this post earlier,
i pon could care less to ask if you are getting better...haha
3) From taufiq :
you don't even need to have a reason to return an item here.. kadang orang beli baju lawa2 utk gi majlis, tak cabut tag pun. esoknya return.
ade org tu penah pegi picnic lupa bawak bola volley, so pegi beli kejap, abis main return tanpa segan silu. no question asked. sape tu tak boleh bgtau la kann
Nuurill, so far memang I belum shopping lagi. Er.. ada 15 hari lagi to 'puasa'!
Mel, kita memang orang-orang yang bersyukur.
Taufiq, hal-hal return policy ni memang bahagia kat sana. Barulah quality meningkat. Tapi kadang jaki juga bila ada yang sikit-sikit nak saman, sikit-sikit nak saman. Dah tu, product tag panjang berjela, sebab company kena cover bo**o* sendiri.
Huhu..
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