Terima Kasih Yang Tidak Diterima

Alhamdulillah, my family and I have the privilege to enjoy the private hospital facilities, with some amount of hospital bills will be paid by the company. And of course the company has engaged with an insurance company in which prior to any specialist visit, we have to request for a referral letter from any panel clinic and to use the letter for the issuance of letter of guarantee by the insurance company.

So we are bringing the girls to their pediatrician, for a follow up check up on their eczema (plus sinus for Eirsa), so I processed the usual letter of guarantee request.

This time I was advised to send the request via email, so I did.

I received the letter of guarantee for Eivie but not for Eirsa. So I followed up from the first email (a GL email). Later they send Eirsa's letter of guarantee using another email of theirs, a Fax Email. And with the name of courtesy, I responded to the Fax Email with "Thank you very much."

And a minute later, I received a response from the Fax Email :

"Dear Value Customer,

The email address ‘fax@so-so-insurance.com.my’ is only for GL sending purposes. If there any inquiries or request, please use ‘gl@so-so-insurance.com.my’ or direct to our Call Centre Toll Free so-so-number to avoid any interruption.

Thank you."

What? Ucap terima kasih pun kena sound ka? I mean yes, the email was solely for the use of fax related email or whatnot but I wasn't putting up any request but rather thanking them and even that needed to be sent to their GL email? Why didn't they just and accept my thanks and didn't even have to respond? Or was that an auto-respond email? Haih. Lawak betul.